Our Mission, Vision & Values

Our Mission

At Complex High Care Disability Services PTY LTD, our mission is to deliver compassionate, high-quality care tailored to the unique needs of individuals with complex disabilities.
We are committed to:

🔷 Enhancing the lives of our participants through innovative, person-centered services.
🔷 Providing 24-hour high-care support in homes, new SIL accommodations, or within the community.
🔷 Upholding the NDIS standards and complying with all State and Commonwealth requirements for safe, quality disability support services.

Every person we care for matters.

Our Vision

Empowering lives with dignity, purpose, and care.

Quality and professional care that supports life goals in a warm, home-like environment
A person-centered approach that respects individual needs and choices
A commitment to continuous improvement through quality systems and feedback
Ongoing research into participants’ needs and expectations to ensure contemporary, effective care

Our vision is to empower individuals with complex disabilities to live independent and fulfilling lives while fostering inclusion, dignity, and respect throughout their care journey.

Our Values

Our values are at the heart of everything we do — centered around our participants, staff, and their families or guardians.
We live by the following principles:

Respect: We respect people’s decisions, opinions, and views.

Compassion: We provide empathetic, heartfelt care that honors each individual’s worth.

Integrity: We act with honesty and transparency, always doing what is right.

Honesty: We build trust by keeping promises and telling the truth.

Collaboration: We work as a team with families, health professionals, and community partners.

Empowerment: We support our clients in making informed choices and advocate for independence.

Excellence: We aim for the highest standards, continuously improving through innovation and feedback.

Inclusivity: We embrace diversity and ensure equal access to care for all.

Courage: We stand up for what’s right, even in challenging situations.

Passion: We are deeply committed to our work and consider every participant part of our family.

Family-Friendly Environment

We create spaces that feel like home, where everyone feels welcome.

Continuous Improvement

We constantly seek better ways to deliver care and welcome feedback.

Safe & Supportive Workplace

We foster a positive, accepting environment for both staff and participants.

Privacy & Confidentiality

We strictly adhere to privacy policies to protect all personal information.

TEAM Spirit

Together Everyone Achieves More — we believe in shared success through teamwork.