Privacy Policy

Complex High Care Disability Services PTY LTD is committed to protecting your privacy.
We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Practice Standards.

What we collect

We may collect personal details such as your name, contact information, and sensitive information about your disability, health, and support needs.

Why we collect it

We collect this information so that we can:

• Process referrals.
• Deliver and coordinate NDIS supports.
• Meet our legal and funding obligations.
• Continuously improve our services.

How we use and share it

We only use your information for the purposes you would reasonably expect. This may include:

• Communicating with you about your supports.
• Sharing with the NDIA, health professionals, or other parties involved in your care (with your consent or if required by law).

Storage and security

Your information is stored securely, either electronically or in hard copy. Access is restricted to authorised staff only.

Access and correction

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate.

Data breaches

If a serious data breach occurs, we will notify you and the Office of the Australian Information Commissioner (OAIC) in line with the Notifiable Data Breaches scheme.

Complaints

If you are concerned about how your information has been managed, please contact us. If your complaint is not resolved, you may contact the OAIC or the NDIS Commission.